{"id":55346,"date":"2024-10-03T13:22:01","date_gmt":"2024-10-03T19:22:01","guid":{"rendered":"https:\/\/help.foosales.com\/?page_id=55346"},"modified":"2025-03-24T12:42:06","modified_gmt":"2025-03-24T18:42:06","slug":"unterstutzungstest","status":"publish","type":"page","link":"https:\/\/help.foosales.com\/de\/contact\/support2\/","title":{"rendered":"Ticket einreichen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"55346\" class=\"elementor elementor-55346\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2992d03 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2992d03\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-0aa0e3e\" data-id=\"0aa0e3e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-0235f24\" data-id=\"0235f24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fbaf3de elementor-widget elementor-widget-heading\" data-id=\"fbaf3de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xxl\">Submit a Ticket<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7676791 elementor-widget elementor-widget-heading\" data-id=\"7676791\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Please browse the <u><a href=\"https:\/\/help.foosales.com\/docs\/topics\/introduction\/\" target=\"_blank\">Help Center documents<\/a><\/u> and <u><a href=\"https:\/\/help.foosales.com\/docs\/frequently-asked-questions\/\" target=\"_blank\">FAQs<\/a><\/u> before logging a ticket for the fastest possible resolution.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ef32d4 elementor-widget elementor-widget-text-editor\" data-id=\"2ef32d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order for us to provide the best possible service, please submit only one ticket per query as duplicate tickets and\/or tickets regarding the same issue sent from multiple email addresses slow down our response times which are usually within 48 hours of receipt (Monday \u2013 Friday excluding certain public holidays).<\/p><p><b>Important:\u00a0Please attach your\u00a0<a href=\"https:\/\/help.foosales.com\/docs\/frequently-asked-questions\/general\/where-do-i-get-a-website-status-report\/\" target=\"_blank\" rel=\"noopener\">Website Status Report<\/a>\u00a0as a text file for all\u00a0technical queries.\u00a0<\/b><br \/>You can find it here:\u00a0Your WP Website\u00a0&gt;\u00a0Dashboard\u00a0&gt;\u00a0WooCommerce\u00a0&gt;\u00a0Status\u00a0&gt;\u00a0Get System Report<\/p><p>Please\u00a0<u>do not<\/u>\u00a0directly send us website or FTP login details for your production or staging website. We request that you rather use a service like\u00a0<a href=\"https:\/\/onetimesecret.com\/\" target=\"_blank\" rel=\"noopener nofollow\">One-Time Secret<\/a>\u00a0and send us the secret link and passphrase instead. We strongly recommend that you create a staging copy of your website and send us these details if possible rather than your live production details as we may need to alter settings, disable plugins, update plugins, enable debug mode and possibly switch the theme used on your website to determine the cause of the issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a26bd9 elementor-widget elementor-widget-text-editor\" data-id=\"5a26bd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<script type=\"text\/javascript\" src=\"https:\/\/s3.amazonaws.com\/assets.freshdesk.com\/widget\/freshwidget.js\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/script>\n\n<style type=\"text\/css\" media=\"screen, projection\">\n\t@import url(https:\/\/s3.amazonaws.com\/assets.freshdesk.com\/widget\/freshwidget.css);<br \/><\/style>\n\n<iframe id=\"freshwidget-embedded-form\" class=\"freshwidget-embedded-form\" title=\"Feedback Form\" src=\"https:\/\/support.grenadeco.com\/widgets\/feedback_widget\/new?&amp;widgetType=embedded&amp;formTitle=Required+Information&amp;submitTitle=Submit+Ticket&amp;submitThanks=Your+query+has+been+submitted.+We'll+be+in+touch+soon.&amp;searchArea=no\" width=\"100%\" height=\"750px\" frameborder=\"0\" scrolling=\"no\">\n<\/iframe>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-453013d elementor-widget elementor-widget-text-editor\" data-id=\"453013d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 15px; font-style: normal; font-weight: 400; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">If you experience any difficulties submitting this form, please send an email to\u00a0<\/span><em style=\"font-size: 15px; font-weight: 400; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif;\">support[at]foosales.com<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-fba9678\" data-id=\"fba9678\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Submit a Ticket Please browse the Help Center documents and FAQs before logging a ticket for the fastest possible resolution. In order for us to provide the best possible service, please submit only one ticket per query as duplicate tickets and\/or tickets regarding the same issue sent from multiple email addresses slow down our response [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":53342,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-55346","page","type-page","status-publish","hentry"],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/help.foosales.com\/de\/wp-json\/wp\/v2\/pages\/55346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.foosales.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.foosales.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.foosales.com\/de\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.foosales.com\/de\/wp-json\/wp\/v2\/comments?post=55346"}],"version-history":[{"count":0,"href":"https:\/\/help.foosales.com\/de\/wp-json\/wp\/v2\/pages\/55346\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/help.foosales.com\/de\/wp-json\/wp\/v2\/pages\/53342"}],"wp:attachment":[{"href":"https:\/\/help.foosales.com\/de\/wp-json\/wp\/v2\/media?parent=55346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}