{"id":84,"date":"2019-09-17T08:24:21","date_gmt":"2019-09-17T08:24:21","guid":{"rendered":"https:\/\/help.foosales.com\/docs\/documentation\/foosales-ios-and-android-apps\/xml-rpc-connection-issues\/"},"modified":"2021-03-01T01:06:36","modified_gmt":"2021-03-01T08:06:36","slug":"problemas-de-conexion-rpc-xml","status":"publish","type":"docs","link":"https:\/\/help.foosales.com\/es\/docs\/topics\/foosales-ios-and-android-apps\/xml-rpc-connection-issues\/","title":{"rendered":"Problemas de conexi\u00f3n XML-RPC"},"content":{"rendered":"<p>Las aplicaciones FooSales para iPad y tabletas Android se conectan a su tienda mediante <strong>API REST<\/strong> (primario) o <strong>WordPress XML-RPC<\/strong> (secundario). REST API es el m\u00e9todo de conexi\u00f3n preferido, ya que suele ser m\u00e1s estable y seguro que XML-RPC. En determinados entornos de servidor, es posible que no puedas utilizar la API REST y que tu proveedor de alojamiento web o un complemento de seguridad de WordPress bloqueen o restrinjan XML-RPC por motivos de seguridad, lo que provocar\u00e1 un \"<strong>Error de conexi\u00f3n<\/strong>\" en FooSales.<\/p>\n<p>Aqu\u00ed tienes algunas cosas que puedes intentar si te encuentras en esta situaci\u00f3n:<\/p>\n<p>Aseg\u00farese de que su sitio web <strong>API REST<\/strong> es accesible introduciendo la siguiente direcci\u00f3n en su navegador web: 'www.YOURWEBSITE.com\/wp-json\/foosales\/v4'<\/p>\n<p>Deber\u00eda ver una pantalla que muestra un c\u00f3digo que empieza por <code style=\"background-color: #fff2e0;\">{\"namespace\": \"foosales\\\/v2\", \"routes\":<\/code> en lugar de una p\u00e1gina de error como <em>404 archivo no encontrado<\/em> lo que indica que algo va mal en la configuraci\u00f3n de su servidor o en el <strong>API REST<\/strong> est\u00e1 bloqueado.<\/p>\n<p>Si el\u00a0<strong>API REST<\/strong> no es accesible, la aplicaci\u00f3n intentar\u00e1 conectarse utilizando\u00a0<strong>XML-RPC<\/strong> como alternativa, que podr\u00eda bloquearse.<\/p>\n<p>Si tiene un\u00a0<strong>CAPTCHA<\/strong>\u00a0o un plugin relacionado con la seguridad instalado en su sitio web, como por ejemplo\u00a0<strong>Wordfence\u00a0<\/strong>o<strong>\u00a0Seguridad iThemes,<\/strong>\u00a0desact\u00edvalo temporalmente e intenta conectarte de nuevo a la aplicaci\u00f3n FooSales. Si puedes conectarte, entonces el plugin estaba bloqueando el acceso y tendr\u00e1 que ser desactivado permanentemente o configurado de forma diferente.<\/p>\n<p>Si no tiene instalado en su sitio web ning\u00fan plugin relacionado con la seguridad, pida a su empresa de alojamiento que le indique si la direcci\u00f3n IP de su dispositivo ha sido bloqueada para acceder al sitio. Si este es el caso, puede solicitar a su ISP que haga lo siguiente:<\/p>\n<ol>\n<li>Lista blanca de la regla activada por su direcci\u00f3n IP<\/li>\n<li>Desactivar el\u00a0<i>Mod_seguridad<\/i>\u00a0para su dominio<\/li>\n<\/ol>\n<p>Si esto no resuelve el problema, puedes probar lo siguiente:<\/p>\n<ol>\n<li>Renombrar '<strong>xmlrpc.php<\/strong>en la carpeta ra\u00edz de su sitio web a '<strong>rpc_requests.php<\/strong>\u2018<\/li>\n<li><a href=\"https:\/\/wordpress.org\/plugins\/rename-xml-rpc\/\" target=\"\" rel=\"noreferrer noopener\">Descargar, instalar y activar este plugin<\/a>\u00a0que atiende al archivo 'xmlrpc.php' renombrado<\/li>\n<\/ol>\n<p><b>NB:\u00a0<\/b>Te recomendamos que descargues 'xmlrpc.php' a tu m\u00e1quina local, le cambies el nombre a 'rpc_requests.php' y luego lo vuelvas a subir para que ambos archivos existan en tu sitio y no sobrescribas el archivo original.<\/p>","protected":false},"featured_media":0,"parent":25,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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