{"id":1123,"date":"2019-11-27T11:24:58","date_gmt":"2019-11-27T18:24:58","guid":{"rendered":"https:\/\/help.foosales.com\/docs\/frequently-asked-questions\/errors\/why-do-i-get-a-network-error-when-submitting-an-order\/"},"modified":"2024-09-09T11:23:48","modified_gmt":"2024-09-09T17:23:48","slug":"pourquoi-est-ce-que-je-recois-une-erreur-de-reseau-lorsque-je-soumets-une-commande","status":"publish","type":"docs","link":"https:\/\/help.foosales.com\/fr\/docs\/frequently-asked-questions\/errors\/why-do-i-get-a-network-error-when-submitting-an-order\/","title":{"rendered":"Pourquoi est-ce que je re\u00e7ois une erreur de r\u00e9seau lorsque je soumets une commande ?"},"content":{"rendered":"<p>Si vous \u00eates <strong>en mesure de se connecter<\/strong> \u00e0 votre magasin, mais recevez un <strong>erreur de r\u00e9seau<\/strong> quand <strong>soumission d'une commande<\/strong>Il se peut qu'une configuration du serveur emp\u00eache l'envoi de la demande ou qu'une autre erreur se soit produite dans votre syst\u00e8me WordPress.<\/p>\n<p>Pour v\u00e9rifier si une erreur de WordPress est \u00e0 l'origine de l'\u00e9chec de la connexion, vous pouvez ouvrir votre tableau de bord d'administration de WordPress et naviguer vers <strong>WooCommerce <\/strong>-&gt;<strong> Statut <\/strong>-&gt;<strong> Journaux<\/strong> et consulter les derni\u00e8res <strong>journal des erreurs fatales<\/strong> en le s\u00e9lectionnant dans la liste d\u00e9roulante. Vous devriez pouvoir voir s'il y a des erreurs li\u00e9es \u00e0 FooSales ou \u00e9ventuellement un conflit avec un autre plugin. S'il n'y a pas d'erreurs ou si rien ne semble li\u00e9 \u00e0 FooSales, il se peut qu'une configuration du serveur emp\u00eache l'envoi de la requ\u00eate.<\/p>\n<p>FooSales se connecte \u00e0 votre magasin \u00e0 partir d'un domaine diff\u00e9rent du v\u00f4tre (<em>https:\/\/web.foosales.com<\/em>). Les demandes entre diff\u00e9rents domaines sont appel\u00e9es <strong>les demandes de partage de ressources inter-origines (CORS)<\/strong>. Votre serveur devra autoriser sp\u00e9cifiquement ces types de demandes. Normalement, les serveurs sont d\u00e9j\u00e0 configur\u00e9s pour accepter ces demandes et renvoyer la r\u00e9ponse avec les en-t\u00eates appropri\u00e9s, mais certains serveurs peuvent \u00eatre configur\u00e9s pour les bloquer. Votre navigateur <strong>emp\u00eacher la demande<\/strong> si la r\u00e9ponse n'est pas assortie de la mention <strong>en-t\u00eates obligatoires<\/strong>.<\/p>\n<p>Votre serveur doit renvoyer un <strong>En-t\u00eate Access-Control-Allow-Origin<\/strong> qui permet \u00e0 FooSales de publier des donn\u00e9es dans votre boutique. Vous pouvez essayer d'ajouter le code suivant \u00e0 la section <strong>functions.php<\/strong> pour voir si cela fait une diff\u00e9rence :<\/p>\n<pre>function add_foosales_cors_http_header(){\r\n    header(\"Access-Control-Allow-Origin : https:\/\/web.foosales.com\") ;\r\n}\r\nadd_action('init','add_foosales_cors_http_header') ;<\/pre>\n<p>Vous pouvez essayer d'utiliser soit\u00a0<strong>https:\/\/web.foosales.com<\/strong> ou simplement <strong>*<\/strong> (un ast\u00e9risque qui autorise n'importe quelle origine) comme valeur d'origine.<\/p>\n<p>Si le code ci-dessus ne fonctionne pas, vous devriez pouvoir voir si cet en-t\u00eate est activ\u00e9 ou non et quelle est sa valeur si vous avez acc\u00e8s \u00e0 la configuration de votre serveur. Vous pouvez \u00e9galement contacter votre <strong>administrateur du serveur<\/strong> ou <strong>h\u00e9bergeur web<\/strong> pour s'enqu\u00e9rir de l'autorisation <strong>Demandes d'API REST inter-domaines<\/strong> pour FooSales. Certains navigateurs disposent \u00e9galement de param\u00e8tres que vous pouvez modifier pour autoriser ces demandes pour FooSales. Vous pouvez \u00e9galement utiliser un <strong>serveur proxy<\/strong> qui garantit que tous les en-t\u00eates corrects sont d\u00e9finis et renvoy\u00e9s entre votre site web et FooSales.<\/p>","protected":false},"featured_media":0,"parent":485,"menu_order":5,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_tag":[98,101,102,103,104,105,106,107,108,109,110,21,16],"class_list":["post-1123","docs","type-docs","status-publish","hentry","doc_tag-api","doc_tag-blocked","doc_tag-cors","doc_tag-cross-origin","doc_tag-headers","doc_tag-network-error","doc_tag-permission","doc_tag-post","doc_tag-proxy","doc_tag-request","doc_tag-rest","doc_tag-rest-api","doc_tag-web-app"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/1123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/comments?post=1123"}],"version-history":[{"count":0,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/1123\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/485"}],"next":[{"title":"Pourquoi l'application se bloque-t-elle ?","link":"https:\/\/help.foosales.com\/fr\/docs\/frequently-asked-questions\/errors\/why-does-the-app-crash\/","href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/54724"}],"prev":[{"title":"Pourquoi est-ce que je re\u00e7ois une erreur de r\u00e9seau lorsque j'essaie de me connecter \u00e0 mon magasin ?","link":"https:\/\/help.foosales.com\/fr\/docs\/frequently-asked-questions\/errors\/why-do-i-get-a-network-error-when-trying-to-connect-to-my-store\/","href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/54395"}],"wp:attachment":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/media?parent=1123"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=1123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}