{"id":54395,"date":"2021-09-13T10:58:21","date_gmt":"2021-09-13T16:58:21","guid":{"rendered":"https:\/\/help.foosales.com\/?post_type=docs&#038;p=54395"},"modified":"2026-07-27T13:41:52","modified_gmt":"2026-07-27T19:41:52","slug":"pourquoi-est-ce-que-je-recois-une-erreur-de-reseau-lorsque-jessaie-de-me-connecter-a-mon-magasin","status":"publish","type":"docs","link":"https:\/\/help.foosales.com\/fr\/docs\/frequently-asked-questions\/errors\/why-do-i-get-a-network-error-when-trying-to-connect-to-my-store\/","title":{"rendered":"Pourquoi est-ce que je re\u00e7ois une erreur de r\u00e9seau lorsque j'essaie de me connecter \u00e0 mon magasin ?"},"content":{"rendered":"<p>Si vous recevez un <strong>erreur de r\u00e9seau<\/strong> quand <strong>se connecter \u00e0 votre magasin<\/strong>Il se peut qu'une configuration du serveur emp\u00eache l'envoi de la demande ou qu'une autre erreur se soit produite dans votre syst\u00e8me WordPress.<\/p>\n<p>Pour v\u00e9rifier si une erreur de WordPress est \u00e0 l'origine de l'\u00e9chec de la connexion, vous pouvez ouvrir votre tableau de bord d'administration de WordPress et naviguer vers <strong>WooCommerce <\/strong>-&gt;<strong> Statut <\/strong>-&gt;<strong> Journaux<\/strong> et consulter les derni\u00e8res <a href=\"https:\/\/woocommerce.com\/document\/finding-php-error-logs\/#woocommerce-fatal-errors-log\" target=\"_blank\" rel=\"noopener\">journal des erreurs fatales<\/a>. \u00c0 partir de l\u00e0, vous devriez \u00eatre en mesure de voir s'il y a des erreurs li\u00e9es \u00e0 FooSales ou \u00e9ventuellement un conflit avec un autre plugin. S'il n'y a pas d'erreurs ou si rien ne semble li\u00e9 \u00e0 FooSales, il se peut qu'une configuration du serveur emp\u00eache l'envoi de la requ\u00eate.<\/p>\n<p>If you are not using web app that is bundled with the FooSales plugin on your own site and are using the hosted web app at <em>https:\/\/web.foosales.com<\/em>, FooSales will to your store from a domain that is different from your domain. Requests between different domains are known as <strong>les demandes de partage de ressources inter-origines (CORS)<\/strong>. Votre serveur devra autoriser sp\u00e9cifiquement ces types de demandes. Normalement, les serveurs sont d\u00e9j\u00e0 configur\u00e9s pour accepter ces demandes et renvoyer la r\u00e9ponse avec les en-t\u00eates appropri\u00e9s, mais certains serveurs peuvent \u00eatre configur\u00e9s pour les bloquer. Votre navigateur <strong>emp\u00eacher la demande<\/strong> si la r\u00e9ponse n'est pas assortie de la mention <strong>en-t\u00eates obligatoires<\/strong>.<\/p>\n<p>Votre serveur doit renvoyer un <strong>En-t\u00eate Access-Control-Allow-Origin<\/strong> qui permet \u00e0 FooSales de publier des donn\u00e9es dans votre boutique. Vous pouvez essayer d'ajouter le code suivant \u00e0 la section <strong>functions.php<\/strong> pour voir si cela fait une diff\u00e9rence :<\/p>\n<pre>function add_foosales_cors_http_header(){\r\n    header(\"Access-Control-Allow-Origin : https:\/\/web.foosales.com\") ;\r\n}\r\nadd_action('init','add_foosales_cors_http_header') ;<\/pre>\n<p>Vous pouvez essayer d'utiliser soit\u00a0<strong>https:\/\/web.foosales.com<\/strong> ou simplement <strong>*<\/strong> (un ast\u00e9risque qui autorise n'importe quelle origine) comme valeur d'origine.<\/p>\n<p>Si le code ci-dessus ne fonctionne pas, vous devriez pouvoir voir si cet en-t\u00eate est activ\u00e9 ou non et quelle est sa valeur si vous avez acc\u00e8s \u00e0 la configuration de votre serveur. Vous pouvez \u00e9galement contacter votre <strong>administrateur du serveur<\/strong> ou <strong>h\u00e9bergeur web<\/strong> pour s'enqu\u00e9rir de l'autorisation <strong>Demandes d'API REST inter-domaines<\/strong> pour FooSales. Certains navigateurs disposent \u00e9galement de param\u00e8tres que vous pouvez modifier pour autoriser ces demandes pour FooSales. Vous pouvez \u00e9galement utiliser un <strong>serveur proxy<\/strong> qui garantit que tous les en-t\u00eates corrects sont d\u00e9finis et renvoy\u00e9s entre votre site web et FooSales.<\/p>\n<p>We recommend using the web app that is bundled with the plugin by launching the POS directly from your WordPress admin dashboard. Authentication is handled automatically and and server requests will be made from the same domain, therefore eliminating any CORS issues.<\/p>","protected":false},"featured_media":0,"parent":485,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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est-ce que je re\u00e7ois une erreur de r\u00e9seau lorsque je soumets une commande ?","link":"https:\/\/help.foosales.com\/fr\/docs\/frequently-asked-questions\/errors\/why-do-i-get-a-network-error-when-submitting-an-order\/","href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/1123"}],"prev":[{"title":"Why does FooSales lose its Bluetooth connection to my Star mPOP?","link":"https:\/\/help.foosales.com\/fr\/docs\/frequently-asked-questions\/errors\/why-does-foosales-lose-bluetooth-connection-to-my-star-mpop\/","href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/463"}],"wp:attachment":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/media?parent=54395"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=54395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}