{"id":84,"date":"2019-09-17T08:24:21","date_gmt":"2019-09-17T08:24:21","guid":{"rendered":"https:\/\/help.foosales.com\/docs\/documentation\/foosales-ios-and-android-apps\/xml-rpc-connection-issues\/"},"modified":"2021-03-01T01:06:36","modified_gmt":"2021-03-01T08:06:36","slug":"problemes-de-connexion-xml-rpc","status":"publish","type":"docs","link":"https:\/\/help.foosales.com\/fr\/docs\/topics\/foosales-ios-and-android-apps\/xml-rpc-connection-issues\/","title":{"rendered":"Probl\u00e8mes de connexion XML-RPC"},"content":{"rendered":"

Les applications FooSales pour iPad et tablettes Android se connectent \u00e0 votre magasin \u00e0 l'aide de API REST<\/strong> (primaire) ou WordPress XML-RPC<\/strong> (secondaire). L'API REST est la m\u00e9thode de connexion pr\u00e9f\u00e9r\u00e9e car elle est g\u00e9n\u00e9ralement plus stable et plus s\u00fbre que XML-RPC. Dans certains environnements de serveur, il se peut que vous ne puissiez pas utiliser l'API REST et que votre h\u00e9bergeur ou un plugin de s\u00e9curit\u00e9 WordPress bloque ou limite XML-RPC pour des raisons de s\u00e9curit\u00e9, ce qui entra\u00eenera une erreur \"Erreur de connexion<\/strong>\"dans FooSales.<\/p>\n

Voici quelques conseils \u00e0 suivre si vous vous trouvez dans cette situation :<\/p>\n

Veillez \u00e0 ce que les API REST<\/strong> est accessible en entrant l'adresse suivante dans votre navigateur web : 'www.YOURWEBSITE.com\/wp-json\/foosales\/v2'<\/p>\n

Vous devriez voir un \u00e9cran qui affiche le code qui commence par {\"namespace\" : \"foosales\\\/v2\", \"routes\" :<\/code> par opposition \u00e0 une page d'erreur telle que 404 fichier non trouv\u00e9<\/em> ce qui indique que quelque chose ne va pas dans la configuration de votre serveur ou dans le fichier API REST<\/strong> est bloqu\u00e9e.<\/p>\n

Si le\u00a0API REST<\/strong> n'est pas accessible, l'application essaiera de se connecter en utilisant la fonction\u00a0XML-RPC<\/strong> comme solution de repli qui pourrait \u00eatre bloqu\u00e9e.<\/p>\n

Si vous avez un\u00a0CAPTCHA<\/strong>\u00a0ou un plugin de s\u00e9curit\u00e9 install\u00e9 sur votre site web, tel que\u00a0Wordfence\u00a0<\/strong>ou\u00a0S\u00e9curit\u00e9 iThemes,<\/strong>\u00a0veuillez le d\u00e9sactiver temporairement et essayez de vous connecter \u00e0 nouveau \u00e0 l'application FooSales. Si vous pouvez vous connecter, c'est que le plugin bloquait l'acc\u00e8s et qu'il devra \u00eatre d\u00e9sactiv\u00e9 de fa\u00e7on permanente ou configur\u00e9 diff\u00e9remment.<\/p>\n

Si vous n'avez pas install\u00e9 de plugin de s\u00e9curit\u00e9 sur votre site web, demandez \u00e0 votre h\u00e9bergeur de vous indiquer si l'adresse IP de votre appareil a \u00e9t\u00e9 bloqu\u00e9e pour acc\u00e9der au site. Si c'est le cas, vous pouvez demander \u00e0 votre fournisseur d'acc\u00e8s de prendre les mesures suivantes :<\/p>\n

    \n
  1. Inscrire sur liste blanche la r\u00e8gle d\u00e9clench\u00e9e par votre adresse IP<\/li>\n
  2. D\u00e9sactiver le\u00a0Mod_security<\/i>\u00a0pour votre domaine<\/li>\n<\/ol>\n

    Si cela ne r\u00e9sout pas le probl\u00e8me, vous pouvez essayer ce qui suit :<\/p>\n

      \n
    1. Renommer 'xmlrpc.php<\/strong>' dans le dossier racine de votre site web \u00e0 'rpc_requests.php<\/strong>\u2018<\/li>\n
    2. T\u00e9l\u00e9charger, installer et activer ce plugin<\/a>\u00a0qui correspond au fichier renomm\u00e9 'xmlrpc.php'.<\/li>\n<\/ol>\n

      NB :\u00a0<\/b>Nous vous recommandons de t\u00e9l\u00e9charger 'xmlrpc.php' sur votre machine locale, de le renommer 'rpc_requests.php' et de le t\u00e9l\u00e9charger \u00e0 nouveau afin que les deux fichiers existent sur votre site et que vous n'\u00e9crasiez pas le fichier d'origine.<\/p>","protected":false},"featured_media":0,"parent":25,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"doc_tag":[194,195,44,45,46,189,32,21,33,188,43],"class_list":["post-84","docs","type-docs","status-publish","hentry","doc_tag-advanced-nocaptcha","doc_tag-captcha","doc_tag-connection","doc_tag-error","doc_tag-issue","doc_tag-ithemes-security","doc_tag-login","doc_tag-rest-api","doc_tag-sign-in","doc_tag-wordfence","doc_tag-xml-rpc"],"comment_count":0,"_links":{"self":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":0,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/84\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/25"}],"next":[{"title":"Exigences minimales","link":"https:\/\/help.foosales.com\/fr\/docs\/topics\/foosales-ios-and-android-apps\/minimum-requirements\/","href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/691"}],"prev":[{"title":"Connecter les applications pour tablettes \u00e0 votre magasin","link":"https:\/\/help.foosales.com\/fr\/docs\/topics\/foosales-ios-and-android-apps\/connecting-the-tablet-apps-to-your-store\/","href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/docs\/81"}],"wp:attachment":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/media?parent=84"}],"wp:term":[{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/doc_tag?post=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}