{"id":53332,"date":"2021-01-14T05:55:24","date_gmt":"2021-01-14T12:55:24","guid":{"rendered":"https:\/\/help.foosales.com\/?page_id=53332"},"modified":"2026-07-22T02:35:47","modified_gmt":"2026-07-22T08:35:47","slug":"soutien","status":"publish","type":"page","link":"https:\/\/help.foosales.com\/fr\/contact\/support\/","title":{"rendered":"Besoin d'aide ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"53332\" class=\"elementor elementor-53332\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65e1a768 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65e1a768\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-42af0af9\" data-id=\"42af0af9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2a2d1fe5\" data-id=\"2a2d1fe5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-76491680 elementor-widget elementor-widget-heading\" data-id=\"76491680\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-xl\">Need Help?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bd93bb1 elementor-widget elementor-widget-heading\" data-id=\"5bd93bb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Please visit the <u><a>FooSales Help Center<\/a><\/u> and <u><a>browse the FAQs<\/a><\/u> before logging a support ticket for the fastest possible resolution. You can also check our current <u><a>System Status<\/a><\/u> before submitting in case this is relevant to your query.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28f944b6 elementor-widget elementor-widget-text-editor\" data-id=\"28f944b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order for us to serve you best, please only submit one ticket per query as duplicate tickets and\/or tickets regarding the same issue sent from multiple email addresses slow down our response times which are usually within 48 hours of receipt (Monday \u2013 Friday excluding certain public holidays).<\/p><p>If you experience difficulty submitting this form, please send an email to <em>support[at]foosales.com<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ffec8ab elementor-widget elementor-widget-void-section-cf7\" data-id=\"6ffec8ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"void-section-cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"void-cf7-form-widget-wrapper elementor-shortcode void-cf7-0\" data-void-cf7-contact-form-id=\"19150\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f19150-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"19150\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/53332#wpcf7-f19150-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"19150\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f19150-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<h3>Your Details\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Address *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<h3>Query Details\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Subject *\" value=\"\" type=\"text\" name=\"subject\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"30000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Description of Problem *\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><strong>Important:<\/strong> If required, please <u>do not<\/u> directly send us website or FTP login details for your production or staging website. We request that you rather use a service like <a href=\"https:\/\/onetimesecret.com\/\" target=\"_blank\" rel=\"nofollow noopener\">One-Time Secret<\/a> and send us the secret link and passphrase instead. We strongly recommend that you create a staging copy of your website and send us these details if possible rather than your live production details as we may need to alter settings, disable plugins, update plugins and enable debug mode on your website to determine the cause of the issue.\n<\/p>\n<h3>Screenshot\/Screencast (optional)\n<\/h3>\n<p>Upload a screenshot or video screencast to <a href=\"https:\/\/filebin.net\/\" target=\"_blank\" rel=\"nofollow noopener\">Filebin<\/a>, <a href=\"https:\/\/justpaste.it\/\" target=\"_blank\" rel=\"nofollow noopener\">JustPaste.it<\/a>, <a href=\"https:\/\/wetransfer.com\/\" target=\"_blank\" rel=\"nofollow noopener\">WeTransfer<\/a> or another file sharing service of your choice and paste the full file URL below (including 'http:\/\/' or 'https:\/\/')\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-screenshot\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"File URL\" value=\"\" type=\"text\" name=\"your-screenshot\" \/><\/span>\n<\/p>\n<h3>Website Status Report *\n<\/h3>\n<p>In your WordPress dashboard, go to <strong>WooCommerce &gt; Status<\/strong> and click <strong>Get System Report<\/strong>.\n<\/p>\n<p>Download the report as a text file, then upload it to <a href=\"https:\/\/filebin.net\/\" target=\"_blank\" rel=\"nofollow noopener\">Filebin<\/a>, <a href=\"https:\/\/justpaste.it\/\" target=\"_blank\" rel=\"nofollow noopener\">JustPaste.it<\/a>, <a href=\"https:\/\/wetransfer.com\/\" target=\"_blank\" rel=\"nofollow noopener\">WeTransfer<\/a>, or another file-sharing service. Paste the full shareable URL below. For more detailed instructions, visit our <a href=\"https:\/\/help.foosales.com\/docs\/frequently-asked-questions\/general\/where-do-i-get-a-website-status-report\/\">Help Center<\/a>.\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"status-report-url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-url wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-url\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Website status report URL *\" value=\"\" type=\"url\" name=\"status-report-url\" \/><\/span>\n<\/p>\n<h3>App and Plugin Details\n<\/h3>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"app-ios-version\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"FooSales iOS App Version Number\" value=\"\" type=\"text\" name=\"app-ios-version\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"app-android-version\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"FooSales Android App Version Number\" value=\"\" type=\"text\" name=\"app-android-version\" \/><\/span>\n<\/p>\n<p>By submitting this ticket, you confirm that you have not modified any WordPress, WooCommerce, or FooSales core files and that you have read and accept the <a href=\"https:\/\/www.foosales.com\/terms-and-conditions\/\" target=\"_blank\" rel=\"noopener\">FooSales Terms of Service<\/a>.\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit Support Ticket\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div> \t\t\t<script>\r\n \t\t\t        var theform = document.querySelector('.void-cf7-0');\r\n\t\t\t\t\t\ttheform.addEventListener( 'wpcf7mailsent', function( event ) {\r\n\t\t\t\t\t    location = 'https:\/\/help.foosales.com\/fr\/contact\/support\/';\r\n\t\t\t\t\t}, false );\r\n\t\t\t<\/script>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-6e225348\" data-id=\"6e225348\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Need Help? Please visit the FooSales Help Center and browse the FAQs before logging a support ticket for the fastest possible resolution. You can also check our current System Status before submitting in case this is relevant to your query. In order for us to serve you best, please only submit one ticket per query [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":53342,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-53332","page","type-page","status-publish","hentry"],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/pages\/53332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/comments?post=53332"}],"version-history":[{"count":9,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/pages\/53332\/revisions"}],"predecessor-version":[{"id":56163,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/pages\/53332\/revisions\/56163"}],"up":[{"embeddable":true,"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/pages\/53342"}],"wp:attachment":[{"href":"https:\/\/help.foosales.com\/fr\/wp-json\/wp\/v2\/media?parent=53332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}