This is a known limitation of the Star mPOP SDK which causes mPOP devices to loose Bluetooth connection when you minimize the FooSales app (e.g. to process payment in another app) or when the device goes into sleep mode. If this happens you can open the Settings screen and tap the find printers button to rediscover the printer in order to have the app connect to it again.
Frequently Asked Questions
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- Pre-Sales
- I’m in! Where do I start?
- Does FooSales process payments or integrate with third-party card readers?
- Can I accept credit card payments over the phone?
- What languages do the FooSales apps support?
- Is there a live demo of FooSales?
- What is the definition of a “user” and “device” in a FooSales plan?
- Will I get access to FooSales on all supported platforms or are there hidden fees?
- Can I run FooSales on any computer?
- Can I run the FooSales web app on my own domain?
- Do you charge for technical support?
- What payment methods are accepted for FooSales plans and add-ons?
- Does FooSales work anywhere in the world?
- Can I use FooSales to manage multiple WooCommerce websites?
- Can I use FooSales without WooCommerce?
- How difficult is it to setup FooSales as I’m not very technical?
- How long does the FooSales setup process take?
- How much does FooSales cost?
- What license must I purchase to use FooSales on different subdomains?
- Setup
- What version of iOS does FooSales support?
- How do you install FooSales?
- What role/user permission do I need to log into FooSales?
- Can I connect the FooSales app to a cash drawer?
- I’m unable to access FooSales due to a XML-RPC file access error?
- I’m having trouble logging into FooSales?
- What are the system requirements to use FooSales?
- What version of Android does FooSales support?
- How do I show or hide certain products or variations in the POS?
- How to set up a classic WordPress.com user
- Using FooSales
- How do I disable or customize order emails?
- How do I manage backorders in FooSales?
- How do I translate or change terminology for invoices and receipts?
- How do I remove the FooSales logo at the bottom of my receipts?
- How are taxes calculated for guest customers?
- Can I choose my own logo that will be printed on FooSales receipts?
- Can I choose which products display in FooSales?
- How do I create barcodes?
- How do I print receipts/invoices in FooSales?
- How do barcodes work in FooSales?
- Why does the text wrap onto the next line in my mPOP receipts?
- How do I limit the number of orders that get fetched from my store?
- Do I still need to enter a consumer key and secret to login to the web app?
- Why can’t I print receipts on my Bluetooth thermal printer?
- Does FooSales support custom order numbers?
- Why does FooSales not find my product when scanning its barcode with the built-in camera?
- How do I configure products that are sold in decimal quantities/units of measurement (length, weight etc.)?
- Why is FooSales stuck on “Payment processing” or “Waiting to pair” when using the Square Terminal?
- Errors
- How to Force Refresh Your Web Browser
- Why do I receive the following error: FooSales Connection closed by peer (javax error)?
- I’m experiencing difficulties scanning barcodes
- Why does FooSales lose its Bluetooth connection to my Star mPOP?
- Why do I get a network error when trying to connect to my store?
- Why do I get a network error when submitting an order?
- Why are the payment methods not displaying?
- Why does the app crash?
- Why are duplicate orders created?
- Integrations
- Privacy
- General
- Home
- Frequently Asked Question...
- Errors
- Why does FooSales lose its Bluetooth connection to my Star mPOP?