Support is free with an active FooSales plan, however, the only channel that we currently offer is via email. Our support team is distributed across a few different time zones and is only available in English at present.
Frequently Asked Questions
- Pre-Sales
- I’m in! Where do I start?
- Does FooSales process payments or integrate with third-party card readers?
- Can I accept credit card payments over the phone?
- What languages do the FooSales apps support?
- Is there a live demo of FooSales?
- What is the definition of a “user” and “device” in a FooSales plan?
- Will I get access to FooSales on all supported platforms or are there hidden fees?
- Can I run FooSales on any computer?
- Can I run the FooSales web app on my own domain?
- Do you charge for technical support?
- What payment methods are accepted for FooSales plans and add-ons?
- Does FooSales work anywhere in the world?
- Can I use FooSales to manage multiple WooCommerce websites?
- Can I use FooSales without WooCommerce?
- How difficult is it to setup FooSales as I’m not very technical?
- How long does the FooSales setup process take?
- How much does FooSales cost?
- What license must I purchase to use FooSales on different subdomains?
- Setup
- What version of iOS does FooSales support?
- How do you install FooSales?
- What role/user permission do I need to log into FooSales?
- Can I connect the FooSales app to a cash drawer?
- How do I configure FooSales to work with an NGINX server?
- I’m unable to access FooSales due to a XML-RPC file access error?
- I’m having trouble logging into FooSales?
- What are the system requirements to use FooSales?
- What version of Android does FooSales support?
- How do I show or hide certain products or variations in the POS?
- Using FooSales
- How do I disable or customize order emails?
- How do I translate or change terminology for invoices and receipts?
- How do I remove the FooSales logo at the bottom of my receipts?
- How are taxes calculated for guest customers?
- Can I choose my own logo that will be printed on FooSales receipts?
- Can I choose which products display in FooSales?
- How do I create barcodes?
- How do I print receipts/invoices in FooSales?
- How do barcodes work in FooSales?
- Why does the text wrap onto the next line in my mPOP receipts?
- How do I limit the number of orders that get fetched from my store?
- Do I still need to enter a consumer key and secret to login to the web app?
- Why can’t I print receipts on my Bluetooth thermal printer?
- Does FooSales support custom order numbers?
- Why does FooSales not find my product when scanning its barcode with my iPad camera?
- How do I configure products that are sold in decimal quantities/units of measurement (length, weight etc.)?
- Why is FooSales stuck on “Payment processing” or “Waiting to pair” when using the Square Terminal?
- Errors
- Why do I receive the following error: FooSales Connection closed by peer (javax error)?
- I’m experiencing difficulties scanning barcodes
- Why do I get a network error when trying to connect to my store?
- Why do I get a network error when submitting an order?
- Why are the payment methods not displaying?
- Why does the app crash?
- Why does the Web app not cache store data or remember my settings?
- Integrations
- Privacy
- General
- Home
- Docs
- Frequently Asked Questions
- Pre-Sales
- Do you charge for technical support?