Frequently Asked Questions

• Pre-Sales
  • I’m in! Where do I start?
  • Does FooSales process payments or integrate with third-party card readers?
  • Can I accept credit card payments over the phone?
  • What languages do the FooSales apps support?
  • Is there a live demo of FooSales?
  • What is the definition of a “user” and “device” in a FooSales plan?
  • Will I get access to FooSales on all supported platforms or are there hidden fees?
  • Can I run FooSales on any computer?
  • Can I run the FooSales web app on my own domain?
  • Do you charge for technical support?
  • What payment methods are accepted for FooSales plans and add-ons?
  • Does FooSales work anywhere in the world?
  • Can I use FooSales to manage multiple WooCommerce websites?
  • Can I use FooSales without WooCommerce?
  • How difficult is it to setup FooSales as I’m not very technical?
  • How long does the FooSales setup process take?
  • How much does FooSales cost?
  • What license must I purchase to use FooSales on different subdomains?
• Setup
  • What version of iOS does FooSales support?
  • How do you install FooSales?
  • What role/user permission do I need to log into FooSales?
  • Can I connect the FooSales app to a cash drawer?
  • How do I configure FooSales to work with an NGINX server?
  • I’m unable to access FooSales due to a XML-RPC file access error?
  • I’m having trouble logging into FooSales?
  • What are the system requirements to use FooSales?
  • What version of Android does FooSales support?
  • How do I show or hide certain products or variations in the POS?
• Using FooSales
  • How do I disable or customize order emails?
  • How do I translate or change terminology for invoices and receipts?
  • How do I remove the FooSales logo at the bottom of my receipts?
  • How are taxes calculated for guest customers?
  • Can I choose my own logo that will be printed on FooSales receipts?
  • Can I choose which products display in FooSales?
  • How do I create barcodes?
  • How do I print receipts/invoices in FooSales?
  • How do barcodes work in FooSales?
  • Why does the text wrap onto the next line in my mPOP receipts?
  • How do I limit the number of orders that get fetched from my store?
  • Do I still need to enter a consumer key and secret to login to the web app?
  • Why can’t I print receipts on my Bluetooth thermal printer?
  • Does FooSales support custom order numbers?
  • Why does FooSales not find my product when scanning its barcode with my iPad camera?
  • How do I configure products that are sold in decimal quantities/units of measurement (length, weight etc.)?
  • Why is FooSales stuck on “Payment processing” or “Waiting to pair” when using the Square Terminal?
• Errors
  • Why do I receive the following error: FooSales Connection closed by peer (javax error)?
  • I’m experiencing difficulties scanning barcodes
  • Why do I get a network error when trying to connect to my store?
  • Why do I get a network error when submitting an order?
  • Why are the payment methods not displaying?
  • Why does the app crash?
  • Why does the Web app not cache store data or remember my settings?
• Integrations
  • Is there an API or any hooks available for FooSales?
  • Where can I find more information about FooEvents integration?
• Privacy
  • Does FooSales store my data or transmit it to any third-parties?
  • Does FooSales have a Plugin Privacy Policy?
  • How safe and private is my data?
• General
  • Where do I get a Website Status Report?